FAQs
HOW DO I PLACE MY ORDER?
Choose the item(s) you want to buy on the product page, then click the “Add To Cart/Buy Now” button and proceed to the checkout page to complete your order(s).
We’ll handle your order and let you know the shipping time!
HOW MUCH DOES SHIPPING COST?
Shipping Fee
*Apply for Standard Shipping option, Shipping charges are estimated due to your location and the order’s weight. The minimum shipping fee will follow the table below:
| Location | Shipping Cost | |
| US | $6.25 | |
| Canada | $8.25 | |
| United Kingdom | ||
| Australia | ||
| Rest of the world | $12.25 | |
HOW LONG WILL IT TAKE TO SHIP MY ORDER?
We provide worldwide shipping. The Shipping Time will also be dependent on busy holiday delivery delays. After your order has been processed, the following is a general timeframe:
- The United States 8-12 Business days
- Canada 10-15 Business days
- Australia 9-16 Business days
- the United Kingdom 11-13 Business days
- Other Countries 8-20 Business Days
For all USA orders, items arrive with the United States Postal Service. In other countries, we will use Standard Ground in Continental.
Note: Delivery time = Processing time + Shipping time
MY TRACKING NUMBER ISN'T WORKING.
Tracking numbers can take 1-2 days to show up in the shipping carrier's system. If the tracking number is still not working within a few days, please contact us.
I NEED HELP WITH A LATE ORDER.
If your order has not arrived after 30 days, please contact our customer service.
WHAT SHOULD I DO IF I MADE A MISTAKE WITH MY ORDERS?
First off, please try not to!
However, you can still update your order information (including changing size, color, quantity, or shipping address) if your request is submitted within 24 hours after the order is placed.
Please immediately contact us and our team will gladly resolve all of your concerns!
PAYMENT
- What type of payments do you accept? We accept Visa, Mastercard, Discover, American Express, and PayPal.
- When will my card be charged? Right after you have successfully placed your order.
HOW IS THE QUALITY ASSURANCE PROCESS?
We work with top manufacturers who can guarantee the high quality of each package by considering everything and do a last-minute check before sending the complete order to you.
Based on the known issues and properties of each product, our QA specialists have listed detailed criteria we want to test for the product:
- Product type (shoes, bags, ...)
- Origin - workshop, testing date, ...
- Variant
- Colors
- Material - use the trial product and describe it
- Size
- Use - use the trial product and describe it
- Smell - use the trial product and score it
After that, we put these criteria into the testing form; each element will be scaled on a level from 1 to 5 (low-quality to excellent quality) and take notes.
Every single product will have to go through this whole testing process, and each one needs to reach the minimum score of 80 before being packed and shipped to you.
HOW SECURE IS MY PERSONAL INFORMATION?
We adhere to the highest security standards to protect your personal information when you enter the checkout page and purchase from our online store.
When purchasing online using your credit card, all of your information is entered into an SSL-secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.